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RetailCare provides expert services for retailers planning to implement new systems or launch new projects. Major undertakings such as new store roll out or CRM implementation require extensive planning and attention to detail. Many retailers are simply too busy to apply themselves fully to an additional role. RetailCare can provide the expert aid with consultants who know and understand retail to ensure the smooth and successful execution of any retail related project.
Whether a single store operation or multi-store chain of a national retailer, a network is required to transmit and receive information and enable data to be accessed from all locations. The transmitted data is channelled back to a central point for analysis of the information received. A break in the network will cause ‘down time’ in a store, which is most unsatisfactory. We are able to monitor the network and alert the right people when this occurs. Networks go down all the time, but if the breaks are resolved quickly, little interruption will occur. Our services include both the monitoring to advise if a problem has occurred and the solutions to rectifying it.
With retail IT systems, there is not just a network, but a myriad of peripherals including docket printers, EFTPOS, POS databases, head office notebooks and backup systems. All these need to be reviewed and monitored frequently to ensure that the system overall operates at its optimum level. Our Complete System Monitoring services can assist in endeavouring to have your system delivering the best performance possible, with maximum ‘uptime’ and minimum ‘downtime’. Certain brands of POS hardware too, have specific software embedded that allows for complete monitoring, which helps to simplify the procedure. These brands will almost always be recommended by us when discussing POS hardware solutions.
Consolidation of information in an IT system is achieved by the installation of a central computer called a server. These larger, more powerful computers provide a means to successfully centralise data and store it in an orderly, retrievable manner. The advantages of running a server-based system lie in the fact that local terminals can be freed up from storing data, thereby running more efficiently; and by storing data in one, central location – usually at a head office - it minimises the risk of corruption of valuable data at store level. The efficiencies overrall of this type of set up with management services attached allow you and your team more flexibility in the day to day running of the business.
